FedEx
Route & Delivery Time
● There is no total weight limit for the shipment (the weight limit per piece may be adjusted periodically by FedEx. While the total shipment weight is not restricted, the maximum weight per box may vary by country. Please check before shipping.)
● Shipping fees are calculated based on the total weight of the entire shipment.
● Any fractional grams will be rounded up.
● For lightweight items of large volume, volumetric weight will be applied.
● For this route, the shipping fee is calculated using the greater value between the actual weight and the volumetric weight after packaging. (Estimated flight transit time updated to: 1–2 weeks)
Most countrles and reglons worldwlde
Delivery Area
By Alr
Shipping Method
1-2 Weeks
Flight ETA
200 JPY
Service Fee
● Handling fee: 200 JPY
Friendly Reminder:
1. Different countries and regions have varying import and customs clearance requirements. When using the FedEx route, it is recommended that you check the destination country's customs regulations and restrictions before sending your package, and strictly comply with all relevant rules.
2. The estimated delivery time is for reference only. Actual delivery may be affected by the destination country or region, weather, customs policies, peak shipping periods, and other factors. Please refer to the latest logistics updates.
3. After the package is shipped from the Rakufun warehouse, it will be handled by FedEx International Express, which may result in a time lag. If you cannot track your package using the FedEx tracking number provided by Rakufun, please rest assured.
Warehouse Shipping Schedule (Delivery to Most Countries/Regions Worldwide)
| Day | Cut-off Time for Warehouse Shipment Payment (JST) |
|---|---|
| Monday | Before 11:00 AM |
| Tuesday | Before 11:00 AM |
| Wednesday | Before 11:00 AM |
| Thursday | Before 11:00 AM |
| Friday | Before 11:00 AM |
Note: The warehouse ships 5 batches per week (Monday to Friday).
*If the shipping date falls on a Japanese public holiday, FedEx will not be able to arrange pickup. Your shipment will be postponed to the next working day.
Route Restriction
FedEx requires addresses to be filled out entirely in English.
FedEx service is generally intended for personal customs clearance. Packages must be sent within a reasonable personal use limit. Any loss or failure to clear customs caused by exceeding personal use limits will be the responsibility of the user.
When shipping via FedEx, an accurate address is required. Please provide a complete and precise address, including:
① Apartment number (if the delivery address is an apartment or residential complex, specify the unit/room number).
② Accurate street information (avoid abbreviations or vague descriptions).
③ Correct postal code and building number (include floor and unit number if applicable).
④ Do not use private PO boxes or courier pickup points; it must be a deliverable physical address.
⑤ Please provide available dates and times for delivery according to the shipping company's instructions to the recipient.
If a second delivery is required due to the above issues, a fee of 1,700 JPY will be charged. A notification email will be sent, and customer service will deduct the fee from your balance.
Declaration Requirements [Updated on September 11, 2025]
To ensure smooth customs clearance and delivery, please strictly follow the rules below when completing your customs declaration, and provide accurate and truthful information:
1. Do not use vague or unclear declaration terms. Avoid using ambiguous or overly general terms such as "Cloth," "Other," or "Ticket." Such declarations may cause customs returns, delays, inspections, or failed deliveries. Any customs issues, delays, or losses caused by unclear, vague, or incorrect declaration information will be the user's responsibility.
2. Correctly fill in product categories and names. For cotton fabric items, please select: ① Primary Category: Textiles / Fabrics / Materials; ② Secondary Category: Cotton Fabric.
3. If the product has no corresponding option in the system, contact customer service in advance. If customer service confirms that the item can be shipped, choose "Other" under the corresponding primary category and provide detailed product information in the declaration field, including material, purpose, and type (e.g., "Cotton tablecloth," "Polyester sportswear fabric").
4. According to customs regulations, when shipping via FedEx or other channels, accurately declare the product category, name, quantity, and declared value. Any losses, fines, returns, or other issues caused by false declarations will be the responsibility of the recipient. The platform will not bear any related costs or legal liability.
*Note: Customs authorities will independently review declared values. If the declared price is not accepted, the package may be returned, and the original shipping cost will not be refunded. Please ensure all product information is declared truthfully.
Fee
For FedEx shipments, the shipping fee is calculated based on the greater of actual weight and volumetric weight. Volumetric weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000.
*Example: If a package's volumetric weight is 10 kg and its actual weight is 5 kg, the shipping fee will be calculated based on 10 kg.
For volumetric weight calculation, the package's length, width, and height are measured in centimeters (cm), with each dimension rounded up to the nearest whole number (e.g., 19.3 cm is counted as 20 cm, and 19.03 cm is also counted as 20 cm). Measurements are based on the package's maximum outer dimensions. In practice, the longest side in each direction is taken, including any increases caused by outer packaging, wrapping, bulging, or slight tilting.
During transportation, packages may undergo minor deformation due to uncontrollable factors such as stacking pressure or drops. Any dimensional variance within approximately 1 cm on a single side resulting from such conditions is considered a normal shipping tolerance and is not eligible for claims. This method follows common international shipping practices to ensure consistency and reasonableness in measurements.
| Weight | Fedex (JPY) |
|---|
*Notes: The shipping rates table does not include handling fees.
Shipping Cost Breakdown
Your final payable amount consists of the shipping fee, service fee, fuel surcharge, any possible additional charges, and any customs duties that may be incurred in your country (duties will be collected directly on your behalf by your local FedEx).
Fuel Surcharge https://www.fedex.com/ja-jp/shipping/surcharges.html
Additional Service Fee https://www.fedex.com/en-jp/shipping/surcharges/other-surcharges.html
Peak Period
When FedEx experiences increased shipment volumes, higher transportation demand, rising operating costs, or other factors that place heavy load on the shipping network, FedEx may apply a Peak Season Surcharge to certain shipments.
Prohibited Items
| Category | Prohibited Items |
|---|---|
| Cash, Checks, Securities | Cash, foreign currency, bank checks, stocks, bonds |
| Explosives / Flammable Items | Fireworks, lighters, spray cans, ammunition |
| Drugs / Controlled Medications | Narcotics, stimulants, prescription drugs (without prescription) |
| Weapons / Firearms / Parts | Guns, bullets, gun barrels, gun racks, knives |
| Live Animals / Insects | Pets, insects, reptiles, biological specimens |
| Human Body Parts / Medical Samples | Blood, tissues, organs, DNA samples |
| Pornographic / Illegal Content | Pornographic publications, obscene images, content violating local laws |
| Counterfeit / Imitation Goods | Branded counterfeit items, pirated goods, illegal reproductions |
| Hazardous Chemicals | Acids, alkalis, solvents, corrosive agents, oxidizers, etc. |
| Lithium Batteries (Partly Restricted) | Standalone batteries, uninstalled batteries in devices |
| Radioactive Materials | Medical isotopes, irradiation equipment, nuclear materials |
| Illegal Imports / Exports | Products prohibited by government regulations |
| Perishable Goods | Fruits, vegetables, refrigerated foods, fresh foods, etc. |
| Commercial / Government / Military Items | Government documents, military supplies, military equipment |
| Wholesale / Bulk Goods | Bulk orders, B2B bulk shipments |
| High-Value Special Items (Limited Shipment) | Cash, illegal drugs, weapons, explosives, live animals, human tissues, artworks, jewelry, precious metals, glass products, furs, leather products. Maximum declared value: $1,000 per shipment or $20 per kg (whichever is higher) |
| Cosmetics / Sprays | Alcohol-containing products restricted by air transport, nail polish, perfumes, hair products containing alcohol |
| Health Products | Products with special ingredients that do not comply with import regulations |
| Country / Region | Prohibited Items |
|---|---|
| USA | Alcohol, tobacco, meat products, seeds, pharmaceuticals |
| China | Pornographic materials, gambling-related items, books, counterfeit goods |
| Australia | Wood products, seeds, soil, dried meat, fruits |
| EU | Foods containing animal ingredients, uninspected plant products |
Important Notes
It is recommended to check prohibited items for each destination using FedEx’s official tool "Global Trade Manager" before shipping. FedEx reserves the right to open packages for inspection and request supporting documents (invoice, certificate, etc.). If prohibited items are found, FedEx may return or destroy the shipment (fees are borne by the sender). Prohibited items are not eligible for any refund of shipping fees or compensation.
Even if some items are not on the FedEx list, if they are prohibited by the destination country’s customs, FedEx will not accept the shipment.
Insurance & Claim
FedEx Maximum Liability for Lost, Damaged, or Delayed Shipments:
USD 100 per package, or USD 20 per kilogram (The higher one will be chosen). For higher coverage, the total value of the shipment must be declared and insurance fees paid.
For shipments exported from Japan, the insurance fee is calculated as follows: for the portion exceeding JPY 12,500 (or JPY 1,375 per pound), JPY 170 is charged for every JPY 12,500.
FedEx Maximum Insurable Amounts for Certain Valuable or Fragile Items:
Envelope/Pak: Maximum USD 100
FICP Shipments: Maximum USD 50,000
Certain High-Value Items (e.g., artwork, jewelry, furs, etc.): Maximum USD 1,000 or USD 20 per kilogram (The higher one will be chosen)
Documents Required for Claims in Case of Lost or Damaged Shipments:
1. Transfer tracking number & courier tracking number for missing or damaged items
2. Order Information of the Missing or Damaged Items on the Shopping Website (Such as the shopping receipt or screenshots/receipts, which must clearly show the details of the damaged items, purchase value, delivery address, courier tracking number, and other important information.)
3. Photos of the Damaged Items (Photos of the damaged outer box upon delivery, photos of the inside of the package, and close-up images of the damaged items.)*Photos are not required for lost items.
4. You must indicate whether the damaged package had any value-added services applied and the packaging condition at the time of damage (e.g., whether the damaged items were in a small inner box or if any individual reinforcement was applied).
Friendly Reminder:To ensure the long-term operation of our shipping routes, we kindly ask all rakufun users to strictly follow the shipping rules. If a user submits prohibited items and they are seized or destroyed by customs, all resulting losses will be the user’s responsibility. Therefore, please do not send prohibited goods and declare items truthfully. We sincerely appreciate your understanding and support!
Disclaimer
Due to the special nature of international parcels, your shipment must undergo customs inspection and clearance upon arrival in the destination country. We recommend that you send items in accordance with the import regulations of the destination country.
If customs determines that the items, quantities, or declared values in your parcel do not comply with the local import requirements, you may be required to provide relevant customs documentation, pay duties, or return the shipment. This service only provides international
Please ensure that you understand and agree to the above before choosing this shipping route. We appreciate your understanding and support!
To ensure your parcel can smoothly and quickly pass through customs clearance, we require you to provide valid identification information. We assure you that the ID information you provide will be used solely for customs clearance purposes. Your personal information will not be used for any other purposes and will not be disclosed to any third party or individual.
